Sunday, March 29, 2015

Strange New Idea in Medicine: Customer Service

It's sad when an old concept like "customer service" is considered a hot, new idea in medicine.  There's a great article in the New York Times that illustrates that it does have advantages.
http://www.nytimes.com/2015/03/29/upshot/small-company-has-plan-to-provide-primary-care-for-the-masses.html?hp&action=click&pgtype=Homepage&module=mini-moth&region=top-stories-below&WT.nav=top-stories-below&_r=0&abt=0002&abg=1

This is one of the secrets of complementary and alternative medicine!